Customer happiness is our first priority at Khadi Vedic Veda, and we work hard to deliver the best organic cosmetics. We are aware that there may be times when consumers want to swap or return things, nevertheless. We have designed a thorough return policy in order to provide our loyal clients with a simple and satisfying experience. We will cover the main points of Khadi Vedic Veda’s return policy in this set of instructions and offer step-by-step guidance to make hassle-free returns possible.

Eligibility for Returns

  • Products must be unused and unopened to qualify for returns; otherwise, returns will not be accepted. We are unable to accept returns for items that have been used, opened, or tampered with due to hygiene and safety concerns.
  • Proof of purchase: In order to begin the return procedure, customers must present proof of purchase, such as an order confirmation email or a receipt. This enables us to confirm the purchase and guarantee a simple return process.

Return Procedure

  • Contact Customer Support: Within 14 days of receiving your order, please get in touch with our Customer Support staff if you want to return a product. You may get in touch with us via phone, email, or through the customer service section of our website.
  • Include all Pertinent Information: When contacting Customer Support, kindly include the following information: order number, product name, the reason for the return, and any pertinent photos or supporting data. This will make it easier for us to handle your request quickly.
  • Package and Shipping: To prevent damage during travel, firmly pack the unused, unopened goods in its original package. Include a copy of the receipt with the return shipment. To ensure the timely delivery of your package, we advise use a dependable shipping service with tracking.

Evaluation of Returns and Refunds

A comprehensive product review will be done by our Quality Assurance team when we receive the returned item to make sure it satisfies the return requirements. This assessment may involve looking for signs of tampering, validating the product’s condition, and determining if it qualifies for a refund.

  • Options for refunds: If the returned item satisfies the return requirements, we will issue a refund using the original payment method. Customers can also choose shop credit to be applied to future purchases, based on their preferences.
  • The time it takes for a refund to be processed and shown in your account is up to 7 business days. Depending on the payment method and bank institution, the processing time may change.

Exchange Process

  • Please follow the same procedures as for returning a product in order to exchange a product for a different model or item. You can place a new order for the desired item on our website when the return is accepted.
  • Eligibility for an exchange: The exchange is contingent on the availability of the requested item and any price discrepancies. The consumer will be liable for the price difference if the replacement item is more expensive than the one being returned. If the replacement item is less expensive, however, the difference will either be given to you as store credit or returned to the original payment method.

The goal of Khadi Vedic Veda’s return policy is to give consumers a simple, positive experience when returning or exchanging goods. Customers may start the return process efficiently and ensure their eligibility for refunds or swaps by adhering to these recommendations. In order to provide the highest-quality organic cosmetics and great service, we continue to be devoted to customer happiness and constantly work to enhance our policies and procedures.